Return Policy

This Return Policy summarizes how tangible goods originating from Missouri may circulate back toward our packing desk alongside digital deliverables exempt from shipment.

Fifteen-day inspection

Printed folios or coaster sets postmarked within fifteen calendar days of recorded delivery qualify for refunds when contents remain materially unmarked. Shipping labels should reference the acknowledgement email forwarded from Reach.

Digital excerpts

Electronically issued reference PDFs ordinarily remain non-refundable after download links activate, unless redundancy errors occurred on fulfillment.

Excluded situations

• Gift recipients cannot reverse charges without payer verification.
• Items absent original packing inserts complicate bookkeeping and may postpone processing.
• Damage introduced after courier proof-of-delivery falls outside prepaid return labels.

Return postage cadence

Once approved via email, parcels travel at customer expense unless mis-shipment originates from fulfillment. Inspect tracking numbers proactively.